Our goal is to make sure every customer is 100% satisfied with their purchase. That’s why we offer a complete satisfaction guarantee every product we sell.
If you’re not happy with the product we’ll gladly accept it back. Once we have the product back, you’ll have the option of exchanging for another product, receiving store credit or getting a refund of the full product price.
If you return a Product to us:
(a) because you have canceled the Contract between us within the seven (7) day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you gave notice of cancellation.
In this case, we will refund the price of the Product in full and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us;
(b) for any other reason (for instance, because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time.
We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day, we confirmed to you via email that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Our “30-day money back guarantee” applies only to first time purchases of a Product. We are not obligated to offer guarantees or extended refunds; we offer them as a goodwill gesture to customers.
Where the guarantee applies, in the unlikely event that you are not completely satisfied with a Product, simply return the Product to us within thirty (30) days from the date you received the Product.
If you have any further questions regarding our return policy or our products please contact us:
Phone: 01273 569000
Website URL: https://purchasesupplements.com